![]() Our team is available between 08:00-19:00 on Monday-Thursday and between 08:00-18:00 on Friday and you can reach them via our Help Centre here I have also sent you a 'Find reviewer request' and if you could provide us your full name, address and email, one of our Customer Care members can reach out to you to get this sorted. If you would like to reach out to our Customer Care team, we would be happy to look into this further. We really appreciate your feedback and we would like to make it right for you and make sure you are appropriately compensated for the error on your order, understand what might have caused the issue and ensure it is appropriately reported, and investigated by the relevant teams. We're very sorry to hear about the issues you've had with your meal selection and trying to reach out to our Customer Care team. Hi Rianna, Thank you so much for bringing this to our attention. Alternatively, if you would like to reach out to our Customer Care team, our team is available between 08:00-19:00 on Monday-Thursday and between 08:00-18:00 on Friday and you can reach them via our Help Centre here Kind Regards, The HelloFresh team As soon as I have these details, I will be happy to look into this further for you and ensure that the issue is resolved. I have sent you a "Find reviewer request", if you would like to provide me with the following details in a private message: Your full name, phone number, customer ID or the email address on your HelloFresh account. We would love to look into this matter and resolve these issues for you. HelloFresh is dedicated to providing excellent customer service, so it's disappointing to hear that your experience didn't meet the standard we aim to provide for our customers. We are so sorry to hear about the confusion around applying your discount code and that you haven't had a resolution from our Customer Care team.
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